Terms and Conditions:

(1) Our terms of business require payment of this repair once goods have been returned.

(2) Console Clinic LTD will attempt to repair all items that are given in for repair. In an event of data being lost or corrupted console clinic are not held liable. In the event of GLASS only replacement on bonded units console clinic is not held liable on damage to the LCD. The final price on the invoice will include all parts, labour and vat with warranty. In an event of liquid damage repair, strictly to get your device working if successful for data to be retrieved.

(3) Console Clinic LTD does not condone any piracy and will not give any information on it. Any legal modification service we provide will not come with any warranty.

(4) All repairs come with a minimum 3 months warranty from date of collection. New/genuine parts come with a full 12 month or lifetime warranty. This will be stated as COPY or GENUINE.

Please note: your warranty only covers the repair that has taken place we do not cover physical damage, and we have a 25% scratch discretion i.e. if more than a quarter of the screen is scratched or scratches can be felt with a fingernail is signs of misuse and may not be covered under our warranty policy. If your repair is not up to your satisfaction please bring back immediately. Do not attempt to rectify/fix on your own accord as it may cause damage to the part and will invalidate your warranty.

In a water damage repair no warranty is provided. Unless parts are replaced within repair procedure warranty will be on parts. Please read warranty terms.

(5) Please note: our terms of business require items to be collected within 14 days of repair. After this period you will be charged storage fee of £1 per day there after. After 30 days if failed to collect it will become the businesses and be broken down or sold to recover the cost of storage and repair.

(6) All items have a diagnostic charge which is £10.00 for phones/tablets/consoles and £25.00 on desktops/laptops. This will be deducted from your final bill if you go ahead with the repair.

(7) Always remain aware of your device. If you have purchased it from another company, unless the repair has been completed by an Authourised repair centre of the manufacturer this could potentially invalidate your warranty.

Console Clinic Limited is registered in England and Wales.

Company number:
08595031

Registered address/office: 6 Tadworth Parade, Elm Park, Essex, RM12 5AS

VAT Number: 343821900

Futurepay Payments via Worldpay
FuturePay is a recurring payment system that is administered by WorldPay. It is similar to a direct debit or standing order arrangement, but the regular payments are automatically debited using your card details instead of your bank account.

Making Payments
After you have accepted our free quotation, you will receive an invitation email from WorldPay on our behalf. The email will set out in writing the recurring payment terms that you have agreed to. After you have checked that everything is correct, you will need to click on the link in the email to create a recurring payment agreement. This is where you will be taken to a secure area of WorldPay’s website to enter your card details, which will be securely recorded. You will also be asked to choose a username and password to access the Worldpay Shopper Management System (“SMS”) in order to view your payments, change your agreement, or cancel your agreement at any time. .

Each time a payment is debited from your card or bank account as part of your agreement, a transaction confirmation email is generated by our system and sent to the email address we have on record for you entered when your agreement was created.

If your card expires or if a payment is not authorised, we will send you an email to you to inform you that the payment has failed and alternative arrangements will require to be made.

Most futurepay arrangements are used to pay set or variable amounts at regular, fixed intervals over a specific time. This is typically used by our clients to pay their fees by monthly instalments or alternatively to pay monthly software subscriptions etc.

Which cards do we accept?
We accept Mastercard, Visa, Maestro, and JCB. We do not accept American Express. Payments are accepted in pounds sterling (£).

Duration of your Futurepay Agreement
Once set up, your agreement will run until either you or Console Clinic Limited choose to end it.

Cancel your Futurepay payments
You can cancel your agreement at any time by logging into the WorldPay Shopper Management System (“SMS”) or contacting us at repairs@consolesclinic.co.uk or by phone on 01268 768949 or 01078 452605.

Refund Policy
Any dispute should be referred to our accounts department or failing that your usual contact at the firm. Given that fees are only collected in respect of ongoing services or services already completed, a refund will only be paid where an amount has been paid to us in error. Any refund is at the discretion of Console Clinic Limited and may take up to 10 working day to process.

VIP UPGRADE TERMS AND CONDITIONS

Prioritized Service:

We commit to prioritizing your service needs, providing immediate attention and efficient resolution.

Dedicated Technician:

A dedicated technician will be assigned to your service, offering personalized and focused expertise throughout the process.

Upgrade Money Back Guarantee:

Opting for an upgrade is at the discretion of the counter staff and can be refused at any time. This decision may be influenced by factors such as the company’s ability to fulfil promises, including postal strikes, weather conditions, sickness, and annual leave.

Service Interruption Authority:

The company reserves the right to terminate the upgrade service if additional problems are discovered during the repair process. For instance, if the initial service is booked for a HDMI port, and if one assessed the technician finds further issues such as no power/liquid damage, the upgrade service will be stopped and the upfront payment will be included in the final quotation.

Customer Responsibility:

Once the initial service has been paid for, the customer cannot retract the VIP service.

Raffle Terms and Conditions

1. Eligibility: The raffle is open to residents of the United Kingdom aged 18 years or over, except employees of Console Clinic Sales LTD. and their close relatives and anyone otherwise connected with the organization or judging of the competition.

2. Entry Requirements: To enter the raffle, participants must purchase a ticket through consolesclinic.co.uk. Only one entry per person is permitted per draw.

3. Prize Details: Details of the prizes available for each draw can be found on the Consolesclinic.co.uk. Prizes are non-transferable and no cash or other alternatives will be offered.

4. Winner Selection: Winners will be chosen at random by a computer system from all entries received and verified by the organizer and/or its agents.

5. Licensing Information: This raffle is conducted under the

   1. The Charities Act 1992 and The Charities Act 2006

6. Charitable Purpose: NET Proceeds from the raffle will be used to support the chosen charity by the public. For more information on how funds are used, please contact kyle@consoleclinic.uk.

7. Age Restriction: Participants must be aged 18 years or over to enter the raffle.

8. Data Protection: Personal information provided by participants will be used solely for the purpose of administering the raffle and will not be shared with third parties without consent. For more information, please refer to our Privacy Policy Privacy Policy – Console Clinic (consolesclinic.co.uk).

9. Contact Information: For any queries relating to the raffle, please contact Console Clinic Sales LTD. at Kyle@consoleclinic.uk / 6 tadworth Parade, Elm Park, Essex, RM12 5AS

10. Acceptance of Terms: By entering the raffle, participants agree to be bound by these terms and conditions.

Console Clinic Sales LTD. reserves the right to amend these terms and conditions at any time without prior notice.